Privacy policy
This Privacy Policy will provide you information on how Recast Coaching Ltd collects and processes your personal data through all means when you interact with this website (www.recastcoaching.co.uk) or request information via other methods. Recast Coaching Ltd understand the importance of your data protection and how information about you is used and shared. We will not use or share your information with anyone except as described in this Privacy Policy.
1. Controller
Recast Coaching Ltd is the controller and responsible for your personal data (collectively referred to as Recast Coaching Ltd , ”Company”, “we”, “us” or “our” in this privacy notice). We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
2. Contact details
Our full details are:
Name or title of DPO: James Renwick
Email address: james@recastcoaching.co.uk
Postal address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Please email us if you would like to view, amend or delete any of the data we hold about you.
3. Information We Collect.
(a) Our Service: We may collect personally identifiable information about you, such as your full name, phone number, email address, or similar, when you contact us via our contact forms. Such details may be added to our CRM, hosted by Squarespace. Accounts information will be stored on our 3rd party Accounting software, supplied by Coconut (Prepay Tech) and is used solely for the purpose of processing invoices. We will only send promotional or informational emails if you explicitly provide us with consent to do so, usually at the point of an enquiry. If you have opted in to these emails, you may opt out of them at any point either verbally or in writing to james@recastcoaching.co.uk; As a customer, you will receive emails relating to the services we provide.
(b) Cookies And Tracking Technologies: Technologies such as: cookies, tags and scripts are used by Recast Coaching Ltd (such as advertising, marketing and analytics), affiliates or analytics or service providers. These technologies may be used in analysing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Sites may be limited. This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including Information about your browser, network, or device and your IP address. This website uses Squarespace analytics and Google Analytics to track user activity across the site.
(c) Log File Information: Log file information is automatically reported by your browser or mobile application each time you visit recastcoaching.co.uk. These server logs may include information such as your operating system, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically-collected data to personally identifiable information.
(d) Access And Retention Of Data Controlled By Our Customers: An individual or company who is a current or former Recast Coaching Ltd customer who seeks access or wishes to correct, amend or delete inaccurate data should direct their query to james@recastcoaching.co.uk. If we receive a request under this provision, we will acknowledge it within seventy-two (72) business hours and handle it promptly and as required by law. We will retain personal data we process on behalf of our customers for as long as needed to provide our services. Recast Coaching Ltd will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
4. How We Use Your Information.
We use the information that we collect to ensure we can carry out all aspects of our service to the customer. We may also use your information to send you marketing communications and respond to your questions and concerns.
5. How We Share Your Information.
(a) Personally Identifiable Information: Recast Coaching Ltd will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Recast Coaching Ltd (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information (i.e. name, company name and job title) you elect to make publicly available on our site, such as posting comments on our blog and insights, will be available to others. If you remove information that you have made public on our Sites, copies may remain viewable in cached and archived pages of our Sites, or if other users have copied or saved that information.
(b) Instances Where We Are Required To Share Your Information: Recast Coaching Ltd will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Recast Coaching Ltd, our users or others.
(c) Behavioural Targeting/Re-Targeting: We partner with third parties (namely Squarespace and Google) to manage our advertising on other sites, if we were to conduct such advertising activity. Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. If you access the Recast Coaching Ltd Site on your mobile device, you may not be able to control tracking technologies through the settings.
(f) Testimonials: We may display personal testimonials or case studies of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name, job title and organisation. If you wish to update or delete your testimonial, you can contact us at james@recastcoaching.co.uk.
6. Storage and Processing.
Your information collected by Recast Coaching Ltd may be stored and processed in the UK, via third party applications, as well as internationally. Recast Coaching Ltd may transfer information that we collect about you, including personal information, to affiliated entities, across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
7. How We Protect Your Information.
Recast Coaching Ltd is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Recast Coaching Ltd or guarantee that your information on the Recast Coaching Ltd servers, which are managed by a third party, may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at james@recastcoaching.co.uk. We do not take payment online; we only accept payment by bank transfer, details of which are outlined in our Agreement of Services Contract and Invoices, should you choose to work with us.
8. Compromise of Personal Information.
In the event that personal information is compromised as a breach of security, Recast Coaching Ltd will promptly notify our customers in compliance with applicable law.
9. Data Access, Correction, Deletion, and Opt Out.
For current or past Recast Coaching Ltd customers, you can request to review, correct, update or delete inaccuracies to the information about you that Recast Coaching Ltd, or third parties providing services to Recast Coaching Ltd, keep on file by emailing james@recastcoaching.co.uk. We will acknowledge your request within seventy-two (72) hours and handle it promptly and as required by law. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
10. Children’s Privacy.
Protecting the privacy of young children is especially important. For that reason, Recast Coaching Ltd does not knowingly collect or solicit personal information from anyone under the age of 18. In the event that we learn that we have collected personal information from a child under 18 years old, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at james@recastcoaching.co.uk
11. Notification Procedures.
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes that affects the service we as Recast Coaching Ltd provide to you, the customer, to you via email, written or hard copy notice. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
12. Links to Other Web Sites.
We are not responsible for the practices employed by websites or services linked to or from the Recast Coaching Ltd site, including the information or content contained therein. Please remember that when you use a link to go from the Recast Coaching Ltd Site to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.
Social Media Widgets: Our Site includes social media features, such LinkedIn and Vimeo and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.
13. Changes to Our Privacy Policy.
All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at james@recastcoaching.co.uk, or send mail to:
Recast Coaching Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
